FREQUENTLY ASKED QUESTIONS

Our Products

How do I light my bioethanol tabletop fireplace?

Lighting your bioethanol table fireplace is quick and easy, it only takes 30 seconds ⏱:

1- Fill the fireplace with bioethanol until the cotton is completely soaked.

2- Light it using a match or a lighter, it doesn't matter.

3- Enjoy the gentle warmth and the warm atmosphere 🥰.

It is good to note that it will take approximately 3 to 4 minutes for the flame to fully ignite.

How long does my tabletop fireplace stay lit?

Your bioethanol tabletop fireplace will burn for a full 2 ​​hours.

And if you want to extend this warm moment, it is entirely possible.

How to extend the duration of the flare?

Once the 2 hours of burning time are up, follow these simple steps:

1- Wait patiently for 15 minutes ⏳

2- Pour 20 cl of bioethanol into the fireplace

3- Relight the flame of your tabletop fireplace

4- Enjoy a prolonged and even warmer blaze!

Can I place my tabletop fireplace on any surface?

YES, as long as the surface is stable.

Our tabletop fireplaces, made of fiber-reinforced concrete, are equipped with non-slip silicone pads. No matter the surface, they won't overheat. You can place them on all types of surfaces: wood, glass, steel, whether indoors or outdoors.

Is it necessary to replace parts of my fireplace?

NO , our bioethanol table fireplaces are designed to last, they are made of hand-crafted fiber-reinforced concrete and resistant to all types of weather.

During the first burn, it is normal for the cotton to blacken slightly, but it will not get darker over time. 🍃

Where can I get bioethanol?

You can find it at ELEMENTI FRANCE! We offer premium quality bioethanol, odorless (tested & approved) and smokeless.

How much bioethanol should I use?

It is recommended to use between 20 and 30 cl of bioethanol for your tabletop fireplace.

Just make sure the cotton is completely soaked and that the liquid does not exceed the grid.

Is there any smell during combustion?

NO , there is no odor when using our bioethanol tabletop fireplace.

Just be sure to replace the lid after each use.

Why does the tabletop fireplace say MODENO when your brand is ELEMENTI?

The explanation is simple. ELEMENTI is the parent brand, MODENO is a specific range of this brand.

Where can I buy your fire pits?

You can find our fire pits by consulting the map of our dealers closest to you: map of our dealers .

What is the warranty period for my product?

Our bioethanol table fireplaces and fire pits are guaranteed for a period of 2 years.

Deliveries & Shipping

Which countries do you deliver to?

We deliver to the following countries:

1- France 🇫🇷

2- Belgium 🇧🇪

3- Italy 🇮🇹

4- Luxembourg 🇱🇺

5- Germany 🇩🇪

6- Monaco 🇲🇨

7- Spain 🇪🇸

8- Andorra 🇦🇩

9- Switzerland 🇨🇭

10-DOM-TOM

What are the delivery methods and delivery times?

Colissimo 📦 is our partner for safe and reliable delivery within 5 working days 🚛.

How can I track my order?

To track your order, check your order confirmation email.

You will find a tracking number 💌 that you can copy and paste into the '' Track a mail or parcel '' menu available on this link https://www.laposte.fr/ .

What should I do if I haven't received my order confirmation email?

Check your inbox 📨 carefully, including your spam folder.

If you still cannot find confirmation, please do not hesitate to contact us.

Is delivery free?

Yes , delivery is free for purchases over €100. 🚚

Returns & Refunds

How to make a return?

You have 30 days from the delivery date to exchange or return your order free of charge. Contact us and you will receive a response within 24 hours with return instructions. 📨

Under what conditions can I return my product?

You have 30 days to exercise your right of withdrawal. If your product is damaged or defective, please do not hesitate to contact us. 💌.

My product is defective, what should I do?

If your product is defective upon receipt, please contact us by email at contact@elementifrance.fr 💌.

Make sure you prepare the following items in advance:

1- 🗒 Your order number (found on the delivery slip or confirmation email)

2- 🤳🏼 Photos or videos of the product to help us understand the problem.

We will get back to you as soon as possible. 😇

My product was damaged during transport, what should I do?

If your product has been damaged during transport, please contact us by email at contact@elementifrance.fr 💌.

Make sure you prepare the following items in advance:

1- 🗒 Your order number (found on the delivery slip or confirmation email)

2- 🤳🏼 Photos of the damaged product.

Our team will get back to you as soon as possible. 😇

How does the refund work after returning my order?

Once we have received the returned product, the refund will be made to the account that was debited within a maximum of 5 working days. 🙌🏼

    Need information about a product or your order?

    contact our Elementi customer service